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Online Diagnosis demo is live

Know what's wrong before the car pulls in.

Customers describe the problem in their own words. Online Diagnosis shows them the likely cause, whether it's safe to drive and roughly what it costs, then books them with your service team, diagnosis attached.

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VinSiq is pronounced VIN-seek

Online Diagnosis on a phone: the diagnostic report for a 2022 Kia Sorento with a squealing front wheel. It says the car is generally safe to drive short-term, shows a $180 to $620 repair range and recommends a brake inspection within one to two weeks.Online Diagnosis on a phone: the diagnostic report for a 2022 Kia Sorento with a squealing front wheel. It says the car is generally safe to drive short-term, shows a $180 to $620 repair range and recommends a brake inspection within one to two weeks.

Drive in, or call a tow

Your advisor sees it first

Prices optional, per store

  • Where it sitsBefore the booking
  • What it doesDiagnoses, then books
  • Whose leadYours. Never resold.
  • Your schedulerFed, not replaced
01 — The leak

Service is your steadiest profit, and your leakiest front door.

Customers with a problem rarely know what to book, and the tools in front of your service lane only take bookings. That gap is one of the biggest openings in the store.

  1. The symptom has no box

    “My car makes a noise when I brake” isn’t on any scheduler’s menu of services. The booking form assumes the customer already knows what they need.

  2. So they call, guess, or leave

    They phone and wait on hold, pick the wrong service, or search the problem and end up at the shop down the road. Every one of those is a repair order you never see.

  3. Nobody counts what never arrived

    A lost customer doesn’t show up in your service numbers. The leak is invisible because it happens before the first record is ever made.

Your scheduler books the appointments you already earned. Online Diagnosis creates the ones that wouldn’t have existed.

02 — How it works

Your service customers find out what's wrong before they call.

Online Diagnosis sits in your website's service menu, under your name. A customer describes what their car is doing, in their own words or on a car diagram, sees the likely causes and how urgent they are, and books with your service team. You get the request, with the diagnosis attached, in your dashboard and your CRM.

  1. Customers don’t know part names. They type what they notice, “my brakes squeal when I back out”, and Online Diagnosis works out which part and symptom they mean, asking a quick follow-up when it can’t tell. Prefer to point? The car diagram and the symptom list are one tap away.

  2. Turn the car to the front, side, rear or inside and tap where the problem is. Each of the 35 parts has its own symptoms, and a few follow-up questions narrow it down.

  3. Diagnostic logic, not a guess, ranks the most likely causes, says how urgent each one is and whether the car is safe to drive. Your advisor sees the likely repair before the car pulls in. Cost ranges are optional: each store decides whether its customers see them.

  4. The customer requests a visit straight from their results, and your service team confirms the time. Your store is the brand on every screen; VinSiq is a small credit at the bottom.

  5. Requests arrive in your dealer dashboard with the diagnosis attached: the vehicle, the symptom, the likely cause and the urgency. Switch on CRM delivery and each one lands in your CRM as an ADF lead, the format it already takes from your website. Your customer, never resold.

A customer types “my front brakes squeal every morning when I back out” and the tool replies that it sounds like the front brakes, matched to Front Wheel, Squeaking / squealing, with a Run the diagnosis bar below.A customer types “my front brakes squeal every morning when I back out” and the tool replies that it sounds like the front brakes, matched to Front Wheel, Squeaking / squealing, with a Run the diagnosis bar below.
The car diagram, side view, with the front wheel selected and its symptoms listed beside the car: squeaking, vibration, grinding when braking and more.The car diagram, side view, with the front wheel selected and its symptoms listed beside the car: squeaking, vibration, grinding when braking and more.
A diagnostic report for a 2022 Kia Sorento: generally safe to drive short-term, a $180 to $620 repair range, a recommended next step and the likely causes ranked, with a booking card beside the report.A diagnostic report for a 2022 Kia Sorento: generally safe to drive short-term, a $180 to $620 repair range, a recommended next step and the likely causes ranked, with a booking card beside the report.
The booking window for Demo Motors: a month calendar, morning and afternoon times, and the customer’s name and phone filled in.The booking window for Demo Motors: a month calendar, morning and afternoon times, and the customer’s name and phone filled in.
The Leads page of the dealer dashboard for Demo Motors: each request with the customer, vehicle, symptom, estimate and appointment, and one lead open beside the list with its diagnosis and Call, Email and Schedule buttons.The Leads page of the dealer dashboard for Demo Motors: each request with the customer, vehicle, symptom, estimate and appointment, and one lead open beside the list with its diagnosis and Call, Email and Schedule buttons.
Settings: Send leads to your CRM, switched on, with the CRM lead email filled in.Settings: Send leads to your CRM, switched on, with the CRM lead email filled in.
Try the demo Talk to us about a pilot
Founding storesFirst 10 stores only

$249 a month, locked for 12 months, after a free 60-day pilot.

Regular price $399 a month per store, month to month, no setup fee.

Claim a founding spot See pricing
03 — How we work

How we work

  1. 01

    Every number shows where it came from.

    Likely causes, cost ranges and urgency arrive with their inputs attached, so your advisors can check a figure before they repeat it to a customer.

  2. 02

    It listens like an advisor. The logic decides.

    Customers describe a problem the way they'd tell your advisor. A language model works out what they mean; the diagnosis, the urgency and any price come from diagnostic logic your advisors can check, never from a guess.

  3. 03

    The customer stays yours.

    Every request goes to your service team under your dealership's name, and lands in your CRM as your lead. We never sell it, share it, or market to your customer.

  4. 04

    It feeds your scheduler. It doesn't replace it.

    Online Diagnosis works before the booking. Your team books the appointment in the scheduler you already use.

Pilot program

Be one of the first rooftops.

We're starting with a small number of stores, and each one shapes what we build next. Run Online Diagnosis free for 60 days, measured against your own last 90 days of service. If the numbers don't move, we stop.

  • Free for 60 days
  • No IT project: one page and one link on your site
  • Every request lands in your dashboard and your CRM
  • Measured against your own numbers, not ours

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The Service lane view of the dealer dashboard: three cars in service, each card showing the customer, the vehicle, the symptom, the estimate, how long it has been in the lane and a Mark complete button.